Privacy Policy
Last updated: January 2025
Pelargonia Store operates this website and store. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or purchase products from our store.
Information We Collect
- Contact Information: Name, email address, phone number, shipping address
- Order Information: Purchase history, product preferences, order details
- Payment Information: Processed securely through our payment processor — we do not store full credit card numbers on our servers
- Technical Data: IP address, browser type, device information, browsing behavior, and pages visited
- Communication Data: Records of correspondence when you contact us with questions or support requests
How We Use Your Information
- Process and fulfill your orders, including shipping and delivery
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer inquiries and provide product support
- Improve our website, products, and overall shopping experience
- Send promotional emails about new products or sales (you may opt out at any time)
- Prevent fraud and protect the security of our store
Information Sharing
We do not sell your personal information. We share data only with payment processors, shipping carriers, and service providers who help us operate our store. These third parties are obligated to handle your data securely and use it only for the purposes we authorize.
Third-Party Services
Our website may use third-party services for payment processing, shipping logistics, and website analytics. These services have their own privacy policies, and we encourage you to review them. We do not control how third-party services use the data they collect independently.
Data Security
We use industry-standard encryption to protect your personal information. Access to customer data is restricted to authorized personnel only. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
We use cookies to enhance your shopping experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though some features of our website may not function properly without them.
Your Rights
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal requirements
- Opt out of marketing emails at any time using the unsubscribe link
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can remove it.
Policy Updates
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact
Questions about privacy? Email us at info@pelargoniastore.com or call +1 (901) 818-7500. We will respond to your privacy concerns promptly.