Shipping Policy
Pelargonia Store offers free standard shipping on all orders within the United States. We ship exclusively to US addresses. Please review the details below for information on processing, delivery, and what to expect.
Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Delivery Times
- Standard Shipping (Free): 3-7 business days
- Processing: 1-2 business days
- Total Estimated Delivery: 4-9 business days from order date
Delivery times are estimates and not guaranteed. Remote locations and addresses in Alaska or Hawaii may require additional transit time.
Shipping Regions
We currently ship to all 50 US states, including Alaska and Hawaii. We do not ship internationally at this time. We are unable to ship to PO boxes, APO/FPO addresses, or US territories for large furniture items.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website. If you have not received a tracking email within 3 business days of your order, please check your spam folder or contact us.
Incorrect or Incomplete Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If you notice an error after placing your order, contact us immediately at info@pelargoniastore.com — we will do our best to update the address before your order ships.
Shipping Delays
Occasionally, shipping delays may occur due to weather, carrier issues, or high-volume periods such as holidays. If your order is significantly delayed, please contact us and we will follow up with the carrier on your behalf.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us immediately at info@pelargoniastore.com with your order number and a description of the issue. For damaged packages, please include photos if possible. We will work with the carrier to resolve the issue and arrange a replacement or refund as needed.
Large Furniture Deliveries
Some larger furniture items may ship via freight carriers rather than standard parcel services. Freight deliveries may require a scheduled delivery appointment and additional transit time. You will be notified if your order requires freight shipping.
Contact
Questions about shipping? Email us at info@pelargoniastore.com or call +1 (901) 818-7500. We are happy to help with any shipping-related questions.